ELPAC Known Issues

About Supported Operating Systems

A new version of a supported desktop or mobile operating system may not be supported immediately upon its release. It is recommended that you do not upgrade student testing devices until the operating system version is supported. More information, as well as the list of supported operating system versions, can be found on the Secure Browsers external icon web page.

Unresolved Issues

Date Identified Date Resolved Issue
04/12/22 TBD

Due to the CALPADS update and extended CALPADS downtime in early April, the CALPADS data cannot be processed into TOMS at this time. ETS will be unable to process other information until the CALPADS–TOMS issue has been resolved. This issue impacts both CAASPP and ELPAC. Additional information will be posted to this web page.

UPDATES:

05/09/22: CALPADS provided TOMS a new file during the evening of Friday, May 6, 2022. ETS was able to manually process the file into TOMS, which passed the information into the test delivery system (TDS). All updates that your LEA posted into CALPADS by 5 p.m. on Friday are available for student testing as of Monday, May 9, 2022. Processed information includes the data from CALPADS as well as test assignments, remote testing video permissions, test administration windows, and exemptions.

05/02/22: The CDE and ETS have successfully processed the CALPADS file and all updates made by LEAs in TOMS from Tuesday, April 5, 2022, to the present. All processed CALPADS data has been updated in the test delivery system (TDS) as of 8 a.m. on Tuesday, May 3, 2022.

Note that the update process is not automated at this time. Until automation can resume, ETS will upload the CALPADS information on Tuesday and Friday evenings. This will also include, from TOMS, test assignments, remote testing permissions, and exemptions. Information will be available in the TDS on Thursday and Monday mornings respectively.

04/28/22: ETS processed updates on Wednesday, April 27, 2022. Updates included administration window changes, exemptions for all assessments, remote testing video permissions, and test assignments. These updates are available in the test delivery system now. ETS is still unable to process information from the CALPADS file at this time.

04/27/22—ACTION NEEDED BY LEA TESTING COORDINATORS: ETS will process updates after 5 p.m. on Wednesday, April 27, 2022. LEA coordinators should enter updates into TOMS prior to that time. Updates include administration window changes, exemptions for all assessments, remote testing video permissions, and test assignments. These updates will be sent to the TDS and will be available at 8 a.m. on Friday, April 29, 2022.

04/22/22: Test settings continue to be updated. Test assignments, remote testing permissions, and exemptions will be updated one time on April 22, 2022.

04/20/22: Test settings will be processed and available in the test delivery system

04/12/22: The following data from CALPADS will not be processed to TOMS at this time:

  • Test assignments
  • Test settings
  • Parent/Guardian exemptions
  • Remote Testing Video Permission field
  • Special education fields (added or removed)
  • Enrollment of new students
  • English language acquisition status (for students who have completed the Initial ELPAC)
  • Demographic information (including, but not limited to, grade level, school, and LEA)

Resolution: TBD. CDE and ETS are actively working on a resolution to return to normal CALPADS–TOMS processing.

06/3/21 TBD

When students are using a macOS 11 (Big Sur) device to take tests in remote sessions, the screen sharing feature does not function properly. While students are permitted to share a screen with the test administrator or test examiner, the student interface does not display on the Test Administrator Interface. This issue occurs whether the student is using a conventional web browser or the secure browser application.

Workaround: Students must use Chrome, Windows, or an earlier supported macOS version, to be able to use screen sharing.

Resolved Issues

Date Identified Date Resolved Issue
05/10/22 05/10/22

Some LEAs reported an issue regarding lagging or slowness while testing as of Tuesday, May 10, 2022, 9 a.m.

Resolution: The testing issues have been resolved as of Tuesday, May 10, 2022, 10:30 a.m.. LEAs may continue testing. We will continue to monitor systems.

05/03/22 05/03/22

Some LEAs reported an issue regarding lagging or slowness while testing.

Resolution: This issue has been resolved.

03/16/22 03/18/22

Currently, students who attend a nonpublic, nonsectarian school (NPS) show as inactive in TOMS. ETS is aware of the issue and is working to resolve it.

Resolution: This issue is now resolved.

01/12/22 01/13/22

The Initial ELPAC Completion Summary report from the Test Operations Management System (TOMS) is not currently functional. This issue is being investigating and is estimated to be resolved soon.

Resolution: This report is now available and functioning correctly.

12/13/21 12/17/21

There is currently a delay in Interim Assessment results posting to the California Educator Reporting System (CERS). We are investigating and working to resolve the issue as quickly as possible.

Resolution: This issue is now resolved.

08/19/21 08/30/21

Students who have taken the Initial ELPAC since Friday, August 13, 2021, will receive a Student Score Report that contains their score. However, because of an issue with the English Language Acquisition Status (ELAS) updates that TOMS sends to CALPADS, students will remain “To Be Determined” in CALPADS and TOMS until the expected resolution on Monday, August 30, 2021. This will also affect any reports in TOMS where the ELAS is shown.

08/25/21 08/31/21

The 2021-22 Initial ELPAC Student Score Data File in TOMS is not downloading for LEAs with students who have completed the Initial ELPAC.

Resolution: This issue has been resolved.

06/11/21 06/14/21

2020–21 Initial ELPAC Braille/Visual Impairment Directions for Administration change:

Grades 9–12 Speaking computer-based braille test

The 3rd SAY line in the Speaking—Summarize an Academic Presentation item on page 30 contains a typo. The SAY line should read, “You are going to listen to some information about satellites.” Please cross out or ignore the words “seed dispersal” and replace them with “satellites.”

Resolution: The Braille/Visual Impairment DFA has been updated. LEAs may make the correction directly in their copy of the printed DFA. LEAs may also either download the updated DFA file in Moodle or the replacement page in Moodle.

02/23/21 03/12/21

When the student completes the Recording Device Check during the logon process, the button that should read [I heard my recording] is instead displaying [Try Again]. We are working to correct the button text and will post an update as soon as this issue is resolved.

Workaround: Students should select the [Try Again] button, verify that the green check mark displays at the top-right corner of the recording device check, and then proceed with the assessment.

11/12/20 03/08/21

The secure browser for Mac computers is not currently supported on computers using macOS 11 (also known as “Big Sur”). At this time, the secure browser is only functional on computers using OS X 10.11 or macOS 10.12 through 10.15.

Resolution: Secure browser version 12.6 is now available and supports macOS 11 or Big Sur. More information can be found on the Secure Browsers external icon website.

02/09/21 02/10/21

Some local educational agencies are reporting that they are experiencing technical issues with the camera during remote testing. Instead of displaying the student video, the Test Administrator Interface shows a gray cloud.

Resolution: This issue has been resolved. LEA staff can resume all remote testing.

Note: If the student is not visible in the Test Administrator Interface, the test administrator or examiner should ask the student to pause the test and then reenter the test. If the issue persists, notify the assigned LEA Success Agent external icon. The success agent will request the following information:

  • Type of device the test administrator or examiner is using
  • Type of device the student is using
  • Assessment being administered
  • Test session ID
  • Student SSID
  • Whether the student was visible at some point
  • Which other parts of the communication widget were not functioning
02/09/21 02/10/21

The secure browser for iPad is currently not functioning as intended for remote administration.

At this time, local educational agency staff should not attempt remote testing of students who are using iPads.

Resolution: This issue has been resolved. LEA staff can resume remote testing on iPads.

01/28/21 02/04/21

Summative ELPAC Directions for Administration change:

Grades 11–12 Speaking Forms 1, 2, 4, 5, 6

The Speaking Student Score Sheet on page 40 has the administration year as “2020” which is incorrect.

Resolution: The administration year was updated to “2021.” It is recommended that LEAs either cross out and replace the incorrect year with the correct year or reprint page 40 if they have already printed this Directions for Administration.

09/02/20 09/08/20

Initial ELPAC Directions for Administration change:

Grades 9–12 Listening, Speaking, Reading and Writing

In the Beginning the Listening Test section on page 17, the answer key information is incorrect.

Resolution: The Answer Key information has been updated. The revised version was posted in the Test Operations Management System on September 4, 2020. It is recommended that LEAs either cross out and replace the incorrect information on the answer key with the correct information or reprint page 17 if they have already printed this Directions for Administration.

07/31/20 08/05/20

Initial ELPAC Directions for Administration change:

Grade 1 Listening, Speaking, Reading and Writing

In the Writing domain on page 40, question #1, the text of the “Point to” line is incorrect and does not match the image for this question.

Resolution: The “Point to” line has been corrected to match the images. The revised version was posted in the Test Operations Management System on August 5, 2020. It is recommended that LEAs either cross out and replace the incorrect word with the correct word or reprint page 40 if they have already printed this Directions for Administration.