ELPAC Known Issues
About Supported Operating Systems
A new version of a supported desktop or mobile operating system may not be supported immediately upon its release. It is recommended that you do not upgrade student testing devices until the operating system version is supported. More information, as well as the list of supported operating system versions, can be found on the Secure Browsers web page.
Date Identified | Date Resolved | Issue |
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07/05/22 | TBD |
In the ELPAC Audio module in TOMS that is used for the Initial ELPAC paper-pencil test, resizing the window causes the screen’s text to be partially hidden. The horizontal scroll bar does not appear to display what is on the right side of the screen, and the text does not wrap. Workaround: At this time, please avoid resizing the Audio module window when doing so prevents text from displaying fully on the screen. |
Date Identified | Date Resolved | Issue |
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11/30/23 | 12/01/23 |
At this time, student profiles are not opening within TOMS. Resolution: This issue has been resolved. |
10/16/23 | 10/16/23 |
A data column in the Student Score Data File, called "Student Removed from CALPADS File Date," was populating incorrectly. Resolution: This issue is resolved. ETS reran the reports so this information is now correct in the Student Score Data File and represents the date the student appeared in the exit file received from CALPADS. Please note that this information is listed in the report for information only and so does not affect student scores or the information in the Test Results for California's Assessments website. |
09/08/23 | 09/21/23 |
Newly enrolled students that tested in a different LEA are not included in the Student Score Data File. Resolution: This issue is resolved. Newly enrolled students that tested in a different LEA are available in the Student Score Data File. |
08/30/23 | 09/08/23 |
The ELAS status has not been updating in TOMS since August 24, 2023, for students completing the Initial ELPAC and Initial Alternate ELPAC. The updated ELAS of the student can be viewed on the student's SSR. Resolution: This issue is now resolved. The updated ELAS status is available in TOMS. |
08/18/23 | 08/22/23 |
The Initial ELPAC Student Score Report Data file is not currently returning any results when run. Resolution: The Initial ELPAC Student Score Report Data file is now populating correctly. |
08/08/23 | 08/16/23 |
The Transitional Kindergartner (TK) indicator in TOMS is not populating correctly. TK students are being converted to Kindergartners in TOMS so they are able to test Initial ELPAC. It is only the indicator that is not populating at this time. Resolution: The TK indicator is now populating correctly in TOMS. |
08/10/23 | 08/14/23 |
The 2023–24 Initial ELPAC Student Score Reports (SSRs) in Spanish for all grade levels and in Traditional Chinese for kindergarten were produced displaying the 2022–23 test administration year instead of 2023–24. This issue applies only to the test administration year shown; scores and other content in the SSRs are correct for the 2023–24 test administration. Resolution: The 2023–24 Initial ELPAC SSRs showing the incorrect test administration were removed and replaced. The corrected SSRs displaying the 2023–24 test administration year were made available on August 14, 2023. |
08/02/23 | 08/03/23 |
ETS was unable to process the file from CALPADS. This means that any changes to demographic data that LEAs uploaded via CALPADS on August 1, 2023, will not be processed by all testing systems until tomorrow (August 3, 2023). This includes updates to the TESTING ELAS of students who completed the Initial ELPAC assessment on August 1, 2023. Resolution: This issue has been resolved. |
07/05/23 | 07/11/23 |
The Student Score Data File for the Initial ELPAC and Initial Alternate ELPAC for the 2023–24 administration is currently unavailable. Students who completed testing will still receive an SSR and updated English Language Acquisition Status (ELAS). Resolution: This issue has been resolved. The Student Score Data File for the Initial ELPAC and Initial Alternate ELPAC for the 2023–24 administration is now available. |
05/24/23 | 05/25/23 |
ETS was unable to process the file from CALPADS. This means that any changes to demographic data that LEAs uploaded via CALPADS on May 23, 2023, will not be processed by all testing systems until tomorrow (May 25).This includes updates to the TESTING ELAS of students who completed the Initial ELPAC assessment on May 23, 2023. ETS will be running the update later today to minimize the delay of information entering the testing system. Resolution: This issue has been resolved. |
01/19/23 | 01/23/23 |
Test assignment updates are currently not working for students who took the general Initial ELPAC and require an alternate summative assessment for CAASPP and ELPAC. Resolution: This issue has been resolved. |
01/12/23 | 01/16/23 |
Superintendents are currently unable to log into TOMS if they only have the role of superintendent. Resolution: This issue has been resolved. |
01/10/23 | 01/16/23 |
Pages 12–37 were duplicated in the Summative ELPAC Grades 3–5 Form 3 Speaking Directions for Administration (DFA). Resolution: The Summative ELPAC Grades 3-5 Form 3 Speaking DFA has been corrected. The updated DFA is available for download in the Test Operations Management System. |
12/01/22 | 12/02/22 |
Some LEAs were experiencing a “500 Internal Server Error” when trying to log into the THSS interface. Resolution: This issue has been resolved. |
10/13/22 | 10/13/22 |
A spelling error was identified in the Spanish version of the Initial ELPAC Student Score Reports (SSRs). The word “desarrollasas” is missing an “r” in one or more places. This typographical error has been corrected for any future SSRs. Local educational agencies (LEAs) do not need to reissue SSRs that were distributed. |
09/06/22 | 09/12/22 |
Initial ELPAC DFAs Updated with a New DEI Link The Directions for Administration (DFAs) have been updated in TOMS to replace the URL for the Data Entry Interface (DEI). Please update any bookmarks saved for the DEI as the old link will no longer work beginning October 31, 2022. New DEI Link: https://ca.cambiumtds.com/student/?a=ResponseEntry Old DEI Link: https://ca.tds.cambiumast.com/student/?a=ResponseEntry ![]() |
08/17/22 | 08/26/22 |
There has been a recent change to the Grade 6-8 Listening, Speaking, Reading, and Writing DFA and to the Grade 6–8 Visual Impairment and Braille DFA. The language function and the anchor samples listed on the anchor chart for "Poster Project" on page 31 are incorrect. Resolution: The anchor chart was updated and page 31 of the DFA was reposted in the Moodle Training Site |
08/08/22 | 08/08/22 |
Some users were being redirected away from the Data Entry Interface (DEI) login page and were unable to enter data. This issue also impacted users accessing the Interim Assessment Viewing System (IAVS). Resolution: This issue has been resolved and links to the DEI and IAVS have been updated on the websites. Users should use the following URLs to access the DEI and IAVS and not previously bookmarked URLs or URLs referenced in the Directions for Administration. |
04/12/22 | 06/08/22 |
Due to the CALPADS update and extended CALPADS downtime in early April, ETS was unable to process the CALPADS data into TOMS. This issue impacted both CAASPP and ELPAC. Resolution: This issue is resolved and automated processing of the CALPADS file has resumed. The 2022 CALPADS Updates UPDATES: 05/09/22: CALPADS provided TOMS a new file during the evening of Friday, May 6, 2022. ETS was able to manually process the file into TOMS, which passed the information into the test delivery system (TDS). All updates that your LEA posted into CALPADS by 5 p.m. on Friday are available for student testing as of Monday, May 9, 2022. Processed information includes the data from CALPADS as well as test assignments, remote testing video permissions, test administration windows, and exemptions. 05/02/22: The CDE and ETS have successfully processed the CALPADS file and all updates made by LEAs in TOMS from Tuesday, April 5, 2022, to the present. All processed CALPADS data has been updated in the test delivery system (TDS) as of 8 a.m. on Tuesday, May 3, 2022. Note that the update process is not automated at this time. Until automation can resume, ETS will upload the CALPADS information on Tuesday and Friday evenings. This will also include, from TOMS, test assignments, remote testing permissions, and exemptions. Information will be available in the TDS on Thursday and Monday mornings respectively. 04/28/22: ETS processed updates on Wednesday, April 27, 2022. Updates included administration window changes, exemptions for all assessments, remote testing video permissions, and test assignments. These updates are available in the test delivery system now. ETS is still unable to process information from the CALPADS file at this time. 04/27/22—ACTION NEEDED BY LEA TESTING COORDINATORS: ETS will process updates after 5 p.m. on Wednesday, April 27, 2022. LEA coordinators should enter updates into TOMS prior to that time. Updates include administration window changes, exemptions for all assessments, remote testing video permissions, and test assignments. These updates will be sent to the TDS and will be available at 8 a.m. on Friday, April 29, 2022. 04/22/22: Test settings continue to be updated. Test assignments, remote testing permissions, and exemptions will be updated one time on April 22, 2022. 04/20/22: Test settings will be processed and available in the test delivery system 04/12/22: The following data from CALPADS will not be processed to TOMS at this time:
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05/10/22 | 05/10/22 |
Some LEAs reported an issue regarding lagging or slowness while testing as of Tuesday, May 10, 2022, 9 a.m. Resolution: The testing issues have been resolved as of Tuesday, May 10, 2022, 10:30 a.m.. LEAs may continue testing. We will continue to monitor systems. |
05/03/22 | 05/03/22 |
Some LEAs reported an issue regarding lagging or slowness while testing. Resolution: This issue has been resolved. |
03/16/22 | 03/18/22 |
Currently, students who attend a nonpublic, nonsectarian school (NPS) show as inactive in TOMS. ETS is aware of the issue and is working to resolve it. Resolution: This issue is now resolved. |
01/12/22 | 01/13/22 |
The Initial ELPAC Completion Summary report from the Test Operations Management System (TOMS) is not currently functional. This issue is being investigating and is estimated to be resolved soon. Resolution: This report is now available and functioning correctly. |
12/13/21 | 12/17/21 |
There is currently a delay in Interim Assessment results posting to the California Educator Reporting System (CERS). We are investigating and working to resolve the issue as quickly as possible. Resolution: This issue is now resolved. |
08/19/21 | 08/30/21 |
Students who have taken the Initial ELPAC since Friday, August 13, 2021, will receive a Student Score Report that contains their score. However, because of an issue with the English Language Acquisition Status (ELAS) updates that TOMS sends to CALPADS, students will remain “To Be Determined” in CALPADS and TOMS until the expected resolution on Monday, August 30, 2021. This will also affect any reports in TOMS where the ELAS is shown. |
08/25/21 | 08/31/21 |
The 2021-22 Initial ELPAC Student Score Data File in TOMS is not downloading for LEAs with students who have completed the Initial ELPAC. Resolution: This issue has been resolved. |